Service Guarantees (SLA)
 
30 Day Money Back Guarantee

 
100% Money Back GuaranteeTry us out risk free!

At mrmhosting.com, we provide quality hosting and Design.

We are so confident in our service that we offer a 30-day, money back guarantee if you are not satisfied with any portion of our service, no questions asked!

Domain Name Registration:
Domain name registrations are non-refundable and non-changeable. As changes are no longer allowed after the registration request is submitted, customers should verify correct spelling and number of years before buying their domain name.

 99.998% Network Infrastructure Guarantee

MRM Hosting guarantees high availability for its data center LAN. MRM Hosting's network is structured, sophisticated, and redundant with no single points of failure. This delivers a significant performance and redundancy improvement over public or private peering Internet connectivity strategies. 99.998% network uptime sets a new standard for reliability. It translates to less than 35 seconds of downtime per month.


 99.998% Facility Infrastructure Guarantee
MRM Hosting also guarantees facility functionality including power, physical security, environment, and fire protection.


 99.5% Database Server Guarantee
Our Database mySQL Server Clustering Solution protects customers' database services from network, hardware, operating system, and database service failures, ensuring the highest Web database availability.


 99.5% Web Server Guarantee
Our local and distributed load balancing and mirroring solutions protect customer Web servers from network, hardware, operating system, and Web server application service failures ensuring optimum Web server performance and availability. A guarantee of 99.5% availability means that there will be no more than 3 consecutive hours of unscheduled outage per month. Customers will be offered one free month's worth of service for any guarantee not met in full.


Support Response Guarantee Support Response Guarantee
When you need assistance our staff is always ready to deliver meaningful and helpful responses as quickly as possible. Any support request that is submitted through our specified support channels is guaranteed to receive a response.